This Christmas your last hour can make a difference

Please give the last hour of your pay for 2024 to provide crucial tax advice to people in need.

Donate your last hour now

With your help, TaxAid and Tax Help for Older People were able to support 18,667 people with their personal tax in 2023/24, giving them the guidance and support that they need.

We need your help to make a difference

By supporting us, you’re helping people navigate tax difficulties with confidence and compassion. Our tax advice helplines offer confidential, independent, and expert support, helping people through tough situations and empowering them to manage their taxes better in the future.

£1,063,139

of tax debt remitted for people who were unable to pay for tax advice

18,667

calls for help answered in 2023/24. That is a 20% increase on 2022/23.

£315,937

of overpaid taxes were refunded to people in financial poverty

Honestly the best people in the world, I lost sleep worrying about my problems with the government, two phone calls and all sorted, now I can sleep again.

Thank you so much 10/10

Katy’s story

In 2023, Katy was referred to us from Citizen’s Advice with a tax debt of £9,565. She had an income of just £12,000 per year from a zero hours’ contract and no savings — so she was understandably extremely worried about how she could ever repay this unexpected debt. Katy lives in London and works in the care sector. Katy explained to one of our volunteers that she doesn’t know how taxes worked and that she assumed that she had been paying the right amount through her salary (she had always received payslips). 

We discovered that Katy’s tax debt had accumulated over a number of years (2018-2022) after she took a job with a second care provider. The problem arose because of errors when she started with her new employer— leading to her Personal Allowance being claimed twice. This led to the underpayment of PAYE.    

We appealed the tax debt with HMRC but were unsuccessful. We then made a second appeal on the grounds of hardship and this time we were successful. When we called to let Katy know the good news she was hugely grateful and enormously relieved to have the unbearable burden of £9,565 of tax debt removed from her life. 

Katy now has a much better understanding of her taxes which will serve her well in the future.

There are 18000 more people like Katy who need our help next year, help that we can give with your support and generosity.

This Christmas make your last hour really count – your support matters.

Give your hour